BulkPilot
Bulk Editor for WooCommerce
Spreadsheet bulk editor for WooCommerce products, variations, orders and coupons, with preview, background jobs and undo.
WooCommerce plugin
SupportCraft Helpdesk & Tickets for WooCommerce
Customer support that lives inside your WooCommerce store
SupportCraft is a complete helpdesk for WooCommerce. Customers open tickets about an order or a product from My Account, your team answers from WordPress, and everything stays in your own database: no monthly fees, no external service.
Yearly or lifetime licence (79 USD for 1 site), also for 5 or unlimited sites. 14-day money-back guarantee, no questions asked. If the licence expires the plugin keeps working; only updates and support stop.
Features
What SupportCraft does
For your customers
- Support tab in My Account with all their tickets
- "Get help" button on every order, with the order and product attached to the ticket
- Guest tickets with a private link, and "find my tickets" by email
- Drag & drop attachments, paste screenshots, live refresh of new replies
- Knowledge base articles suggested while they type their question
- Close, reopen and rate the support (1–5 stars)
- Fully responsive, light and dark color schemes
For your team
- Ticket inbox with quick views: needs reply, mine, unassigned, overdue
- Internal notes the customer never sees
- Canned responses with placeholders ({customer_first_name}, {order_number}…)
- Customer card: orders, total spent and previous tickets, next to the conversation
- Departments, agent and manager roles, round-robin or least-load assignment
- Collision detection, merge tickets, tags, bulk actions, CSV export
- Frontend agent inbox: agents can work without access to wp-admin
WooCommerce features
- Order tickets with allowed statuses, maximum tickets and order age
- Purchase verification and support periods per product (e.g. 6 months)
- Support credits: sell support packs, credits granted when the order is paid
- Pay per ticket, pre-sale questions and payment requests from the ticket
- Tickets meta box on the order edit screen
- Marketplace vendor routing: product tickets go to the product vendor
- Compatible with High-Performance Order Storage (HPOS)
Automation
- Email piping: reply by email through IMAP, or Mailgun, SendGrid and Postmark inbound webhooks
- SLA targets per priority with breach alerts and business hours
- Routing rules by product, category, keyword, customer role or order total
- Reminders and auto-close for inactive tickets
- Notifications to Slack, Discord, Telegram, Twilio SMS / WhatsApp and any webhook
- REST API for your own integrations
Reports
- New and closed tickets, backlog, first response and resolution time
- Customer satisfaction (CSAT) and SLA achieved
- Created vs. closed chart, breakdown by status, priority, department, channel, product and tag
- Agent performance table and CSV export
Ready for any store
- Translation ready (.pot included), Spanish translation included
- WPML and Polylang: texts you type in the settings can be translated too
- Gutenberg blocks and shortcodes: portal, ticket form, knowledge base, notification bell
- Overridable templates, more than 50 actions and filters for developers
- Multisite compatible
Screenshots
See it working
Pricing
SupportCraft licences
1 site
Your store
39 USD / year
- Updates and support for 1 year
- Renews at the same price, cancel anytime
- 14-day money-back guarantee
Best value
5 sites
Several stores or staging
79 USD / year
- Updates and support for 1 year
- Renews at the same price, cancel anytime
- 14-day money-back guarantee
Unlimited sites
Agencies and freelancers
149 USD / year
- Updates and support for 1 year
- Renews at the same price, cancel anytime
- 14-day money-back guarantee
1 site
Your store
79 USD once
- Updates and support for life
- No renewals
- 14-day money-back guarantee
Best value
5 sites
Several stores or staging
159 USD once
- Updates and support for life
- No renewals
- 14-day money-back guarantee
Unlimited sites
Agencies and freelancers
299 USD once
- Updates and support for life
- No renewals
- 14-day money-back guarantee
Prices in USD; taxes may be added depending on your country. Secure payment by card or PayPal through Freemius. If the licence expires, the plugin keeps working; only updates and support stop.
Requirements
- WordPress 6.0 or newer
- WooCommerce 7.0 or newer
- PHP 7.4 or newer
SupportCraft
39 USD/year · 79 USD lifetime
Try the live demoSee all pricesQuestions before buying: hola@melopo.com
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