WooCommerce plugin

SupportCraft Helpdesk & Tickets for WooCommerce

Name: SupportCraft – Helpdesk & Tickets for WooCommerce
Brand: Melopo
Availability: InStock

Customer support that lives inside your WooCommerce store

SupportCraft is a complete helpdesk for WooCommerce. Customers open tickets about an order or a product from My Account, your team answers from WordPress, and everything stays in your own database: no monthly fees, no external service.

Try the live demo Buy · from 39 USD/year

Yearly or lifetime licence (79 USD for 1 site), also for 5 or unlimited sites. 14-day money-back guarantee, no questions asked. If the licence expires the plugin keeps working; only updates and support stop.

SupportCraft – Helpdesk & Tickets for WooCommerce

Features

What SupportCraft does

For your customers

Support tab in My Account with all their tickets
"Get help" button on every order, with the order and product attached to the ticket
Guest tickets with a private link, and "find my tickets" by email
Drag & drop attachments, paste screenshots, live refresh of new replies
Knowledge base articles suggested while they type their question
Close, reopen and rate the support (1–5 stars)
Fully responsive, light and dark color schemes

For your team

Ticket inbox with quick views: needs reply, mine, unassigned, overdue
Internal notes the customer never sees
Canned responses with placeholders ({customer_first_name}, {order_number}…)
Customer card: orders, total spent and previous tickets, next to the conversation
Departments, agent and manager roles, round-robin or least-load assignment
Collision detection, merge tickets, tags, bulk actions, CSV export
Frontend agent inbox: agents can work without access to wp-admin

WooCommerce features

Order tickets with allowed statuses, maximum tickets and order age
Purchase verification and support periods per product (e.g. 6 months)
Support credits: sell support packs, credits granted when the order is paid
Pay per ticket, pre-sale questions and payment requests from the ticket
Tickets meta box on the order edit screen
Marketplace vendor routing: product tickets go to the product vendor
Compatible with High-Performance Order Storage (HPOS)

Automation

Email piping: reply by email through IMAP, or Mailgun, SendGrid and Postmark inbound webhooks
SLA targets per priority with breach alerts and business hours
Routing rules by product, category, keyword, customer role or order total
Reminders and auto-close for inactive tickets
Notifications to Slack, Discord, Telegram, Twilio SMS / WhatsApp and any webhook
REST API for your own integrations

Reports

New and closed tickets, backlog, first response and resolution time
Customer satisfaction (CSAT) and SLA achieved
Created vs. closed chart, breakdown by status, priority, department, channel, product and tag
Agent performance table and CSV export

Ready for any store

Translation ready (.pot included), Spanish translation included
WPML and Polylang: texts you type in the settings can be translated too
Gutenberg blocks and shortcodes: portal, ticket form, knowledge base, notification bell
Overridable templates, more than 50 actions and filters for developers
Multisite compatible

Screenshots

See it working

Requirements

WordPress 6.0 or newer
WooCommerce 7.0 or newer
PHP 7.4 or newer

SupportCraft

39 USD/year · 79 USD lifetime

Try the live demo Yearly licence · 39 USD Lifetime licence · 79 USD

5 sites and unlimited sites are chosen at checkout.

Questions before buying: hola@melopo.com

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Your store, watched every day

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