SupportCraft
Helpdesk & Tickets for WooCommerce
Helpdesk for WooCommerce: order tickets, customer portal, email piping, SLA, canned replies, knowledge base and CSAT reports.
WooCommerce plugin
ReturnCraft WooCommerce Returns & RMA
Returns, sorted.
ReturnCraft gives your customers a clear way to send things back, and gives you one screen to handle every return: from the request to the refund through the payment gateway, the store credit or the exchange for another size, with the items back in stock.
Every return gets its own number, a progress bar the customer can follow and a conversation with photos. Refunds are normal WooCommerce refunds, so your reports and your accounting stay right.
Yearly or lifetime licence (69 USD for 1 site), also for 5 or unlimited sites. 14-day money-back guarantee, no questions asked. If the licence expires the plugin keeps working; only updates and support stop.
Features
What ReturnCraft does
For your customers
- "Returns" in My Account, a "Return" button on every order and a link in the "order completed" email
- Guests too: a secure link by email (or they ask for it with the order number and email: shortcode and block)
- They pick the items and quantities, a reason from your list, add photos and choose: refund, store credit (optionally with a bonus) or an exchange
- An estimate of the refund or the credit while they choose
- A return page with the number, the progress, your instructions, the return address and the label, a field for the tracking number and the messages
- An optional note on product pages, like "Free returns within 30 days"
Handling returns
- Approve, ask for more information or reject with a reason; private notes only you see
- Upload the return label (PDF or image) or paste a link from your carrier
- Mark the parcel received and solve it in one click:
Rules
- Days to return, counted from the completion, the payment or the order date
- Order statuses that can be returned, a minimum order total, no digital or discounted products
- Per product, variation and category: not returnable, exchange only, or their own days
- Reasons with options: photo required, or the customer keeps the item (nothing to send back)
- Refunds made directly in WooCommerce are taken into account
Automatic help
- Approve automatically: every return, returns under an amount, or when the customer keeps the item (refunds always stay in your hands)
- A reminder when the parcel was not sent, and automatic closing when it never comes
- A daily note when returns wait for you
Dashboard
- Return rate (items returned of items sold), value returned, refunded, store credit and exchanges
- Returns waiting at each step, returns per day, why customers return, how returns are solved, the most returned products
Emails
- Eleven emails for the customer and the shop: request, approval with instructions and label, question, rejection, received, completed (with the store credit code), messages, reminder and the guest link
- Editable in WooCommerce → Settings → Emails, with your email design, in the customer's language
Built right
- Photos and labels are checked on the server and stored privately; they are only shown through signed links
- Customers only see their own orders; amounts are always worked out on the server
- Own database tables with indexes, background work with the WooCommerce scheduler
- HPOS, block themes, multisite, personal data export and erase
- REST API, WP-CLI, templates you can override in your theme, hooks
- Translation ready (Spanish included)
Screenshots
See it working
Pricing
ReturnCraft licences
1 site
Your store
35 USD / year
- Updates and support for 1 year
- Renews at the same price, cancel anytime
- 14-day money-back guarantee
Best value
5 sites
Several stores or staging
69 USD / year
- Updates and support for 1 year
- Renews at the same price, cancel anytime
- 14-day money-back guarantee
Unlimited sites
Agencies and freelancers
139 USD / year
- Updates and support for 1 year
- Renews at the same price, cancel anytime
- 14-day money-back guarantee
1 site
Your store
69 USD once
- Updates and support for life
- No renewals
- 14-day money-back guarantee
Best value
5 sites
Several stores or staging
139 USD once
- Updates and support for life
- No renewals
- 14-day money-back guarantee
Unlimited sites
Agencies and freelancers
279 USD once
- Updates and support for life
- No renewals
- 14-day money-back guarantee
Prices in USD; taxes may be added depending on your country. Secure payment by card or PayPal through Freemius. If the licence expires, the plugin keeps working; only updates and support stop.
Requirements
- WordPress 6.5 or newer
- WooCommerce 8.0 or newer
- PHP 7.4 or newer
ReturnCraft
35 USD/year · 69 USD lifetime
Try the live demoSee all pricesQuestions before buying: hola@melopo.com
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